Find answers to common questions about Assignmate. Can't find what you're looking for? Contact our support team.
Assignmate is an AI-powered educational platform designed to help students organize, track, and manage their assignments effectively. It combines traditional assignment management with intelligent AI assistance to support academic success.
Our AI features provide personalized learning support by analyzing your assignment content, generating study aids, offering explanations, and helping you understand complex topics. The AI can help with research, note-taking, and generating insights about your assignments while maintaining academic integrity.
Yes, we offer a free tier with basic features including assignment tracking, basic organization tools, and limited AI interactions. Premium features are available through our subscription plans, which include unlimited AI assistance, advanced analytics, and priority support.
You can upload various file types including PDF documents, Word files (.doc, .docx), text files (.txt), markdown files (.md), and HTML files (.html, .htm). Our system will extract text content from these files to enhance your assignments.
We are committed to academic integrity and have implemented several safeguards: our AI provides guidance and explanations rather than completed work, all interactions are logged for transparency, and we clearly communicate that AI-generated content should not be submitted as original work. Users must agree to our academic integrity policies when creating accounts.
Currently, we support manual entry and file uploads. We're working on integration features with popular learning management systems. You can export your data from other platforms and import it manually, or contact our support team for assistance with bulk imports.
When you delete your account, all your personal data, assignments, and AI interaction history will be permanently removed from our servers within 30 days, in accordance with our data retention policies. You can request a complete data export before deletion if needed.
We implement enterprise-grade security measures including end-to-end encryption, secure cloud storage, regular security audits, and compliance with data protection regulations. Your academic content is stored securely and is only accessible to you and authorized AI processing systems.
Currently, Assignmate is designed for individual use to maintain academic integrity. We do not support direct collaboration features. However, you can share insights and study tips through our community forums (coming soon) without compromising individual accountability.
Our support team is available through multiple channels: email support, in-app help center, and community forums. Premium subscribers receive priority support with faster response times. You can also check our comprehensive help documentation for common solutions.
You can cancel your subscription at any time through your account settings. Your premium features will remain active until the end of your current billing period. We offer a 30-day money-back guarantee for new subscribers who are not satisfied with our service.
Basic features like viewing your assignments work offline once loaded. However, AI features, file uploads, and synchronization require an internet connection. We recommend regular backups of your important assignment data.
Yes, we offer institutional licenses for schools, colleges, and universities. These provide enhanced administrative features, bulk user management, and custom integrations. Contact our sales team for enterprise pricing and implementation support.
Our AI models are continuously updated with the latest educational research and best practices. We regularly incorporate feedback from educators and students to improve the quality and relevance of our AI assistance. Major updates are announced through our changelog and user notifications.
The platform interface is currently available in English. However, our AI can process and assist with assignments in multiple languages. We're actively working on expanding language support for the user interface based on user demand.
We take user safety seriously. If you encounter inappropriate content, harassment, or suspect academic misconduct, please report it immediately through our in-app reporting tools or by contacting our moderation team at moderation@assignmentlogger.com. All reports are investigated promptly.
Yes, you can export all your assignment data, AI interaction history, and account information at any time through your account settings. Data exports are provided in standard formats (JSON, CSV, PDF) to ensure portability and compatibility with other tools.
Assignmate works on modern web browsers including Chrome, Firefox, Safari, and Edge. We recommend a stable internet connection for optimal performance. Mobile devices are supported through responsive design, though some advanced features work best on desktop computers.
You can update your account information through the settings page. For security reasons, email changes require verification, and password changes follow our security protocols. If you're unable to access your account, contact our support team for assistance.
API access is available for institutional customers and approved developers. Our REST API allows integration with learning management systems, custom applications, and educational tools. Contact our developer relations team for API documentation and access requests.
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Last updated: December 13, 2025